Delivery, payment & returns
Draft – pending legal review. This page was prepared for our UK shop by adapting the information from our German store. The cancellation and returns wording has not yet been reviewed by a UK solicitor and may change. Nothing here removes or limits your statutory rights under UK consumer law. Questions: shop@blucarone.com.
Where we deliver
We deliver throughout the United Kingdom – England, Scotland, Wales and Northern Ireland. Orders are dispatched by courier from our UK warehouse in Cheltenham. If you need delivery to another country, please contact us before ordering.
Delivery charges
- Body panels (wings, unpainted wings, sills): £20 per panel. Each panel travels in its own box, so two panels cost £40.
- Small items (touch-up paint pens, 2-in-1 pens, mirror covers, touch-up sets, spray paint sets): £6 per parcel. Up to 10 small items fit in one parcel – so 1 pen and 10 pens both cost £6, while 11 pens cost £12.
- Small items travel free with a panel. If you order a body panel, small items are packed in the same box at no extra charge. One panel plus a touch-up pen costs £20, not £26.
The exact charge for your basket is always calculated and shown before you pay.
Delivery times
The estimated dispatch time is shown on every product page and in your basket. Delivery time after dispatch depends on the courier; deliveries to the Scottish Highlands, the islands and Northern Ireland usually take longer than to mainland addresses.
Payment methods
- Bank transfer – our bank details arrive with your order confirmation; we dispatch once payment has cleared.
- PayPal – you can also pay by debit or credit card through PayPal, without a PayPal account.
The methods available to you are shown at checkout.
Returns and your right to cancel
You can change your mind and cancel your order within 30 days of receiving the goods, without giving a reason. This is longer than the 14 days the Consumer Contracts Regulations 2013 require of us.
How to return something: register your return through our returns portal – open the returns form. The portal will confirm the correct return address for your parcel. Please register the return before sending anything back, so we can match your parcel to your order. You can also simply email shop@blucarone.com with a clear statement that you wish to cancel.
Sending the goods back: please return the goods within 30 days of telling us you wish to cancel. You pay the cost of returning the goods, unless they are faulty, damaged or not what you ordered – in that case we cover the return.
Refunds: we refund the price of the goods and the standard delivery charge you originally paid (if you chose a more expensive delivery option, we refund the standard rate) within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier. We refund using the same payment method you used to pay. You may be liable for a reduction in value if the goods have been handled more than was necessary to check their nature, characteristics and how they work – for example, a panel that has already been fitted, prepared or painted over.
Faulty or damaged goods
If the goods are faulty, damaged in transit or not as described, contact us at shop@blucarone.com. Under the Consumer Rights Act 2015 you can reject faulty goods within 30 days of delivery for a full refund, and after that ask for a repair or replacement. Please check panels for transport damage as soon as they arrive and tell us promptly – it helps us claim against the courier, and it does not affect your rights.
Model cancellation form
You do not have to use this form, but you may if you wish. Complete it and send it to shop@blucarone.com, or use the returns portal above.
- To: Blu Car One Sp. z o.o., Rozwojowa 10, 66-615 Dąbie, Poland – shop@blucarone.com
- I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
