Terms & Conditions
Draft – pending legal review. These terms were prepared for our UK shop by adapting the terms of our German store. They have not yet been reviewed by a UK solicitor and the wording may change. Nothing here removes or limits your statutory rights under UK consumer law – where this page and the law differ, the law applies. If anything is unclear, email shop@blucarone.com.
1. Scope
These terms apply to all orders placed through our online shop. Our shop is aimed at consumers – that is, individuals buying for purposes outside their trade, business, craft or profession.
2. Who you are contracting with, and how the contract is formed
The contract of sale is concluded with Blu Car One Sp. z o.o., Rozwojowa 10, 66-615 Dąbie, Poland, registered with the District Court of Zielona Góra under KRS 0001126864.
By listing products in the shop we make a binding offer to sell those items. The contract is formed when you accept that offer by clicking the order button. Immediately after you place the order you will receive a confirmation by email.
3. Language of the contract and storage of the contract text
The contract is concluded in English. We store the text of the contract and send you the order details together with these terms in text form. If you have a customer account, your orders are also visible there.
4. Delivery
Delivery charges are added to the product prices shown. The charge that applies to your basket is calculated and displayed before you pay – see Delivery, payment & returns for the full rates.
We currently deliver to the United Kingdom (England, Scotland, Wales and Northern Ireland). If you would like us to ship somewhere else, please contact us before ordering.
5. Payment
The following payment methods are available in our shop:
- Bank transfer (payment in advance): you will receive our bank details with the order confirmation. Goods are dispatched once payment has cleared.
- PayPal: you pay through the payment provider PayPal. You need a PayPal account, or you can create one during checkout.
- Debit and credit card: card payments are processed by our payment provider. Your card is charged when the order is placed.
The payment methods actually available to you are shown at checkout.
6. Retention of title
The goods remain our property until they have been paid for in full.
7. Damage in transit
If goods arrive with obvious transport damage, please report it to the carrier where you can and contact us as soon as possible. Failing to do so has no effect on your statutory rights – it simply helps us claim against the carrier.
8. Faulty goods and customer service
8.1 Your rights. Under the Consumer Rights Act 2015 the goods we supply must be of satisfactory quality, fit for purpose and as described. If they are not, you have the right to reject them within 30 days of delivery for a full refund; after that you can ask for a repair or replacement, and if that fails, for a price reduction or a refund. These rights are in addition to your right to cancel described in section 9.
8.2 Customer service. Our team is available for questions, returns and complaints:
Email: shop@blucarone.com
Phone / WhatsApp: +49 1525 746 23 18
9. Cancelling your order
You may cancel your order and return the goods within 30 days of receiving them – this is longer than the 14 days required by the Consumer Contracts Regulations 2013. Full details, including how to register a return and who pays the return postage, are on our Delivery, payment & returns page.
10. Liability
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and under the Consumer Protection Act 1987.
Otherwise, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for loss arising from use of the goods for business purposes.
11. Age-restricted products
Some of the products we sell, including aerosol spray paint, may not be sold to anyone under the age of 16 in the United Kingdom. By ordering such items you confirm that you are 16 or over. We may ask for proof of age and may refuse or cancel an order where we are not satisfied that the buyer meets the age requirement.
12. Complaints and disputes
If something goes wrong, please contact us first at shop@blucarone.com – most issues are settled quickly and directly. If we cannot resolve your complaint, you can seek free advice from Citizens Advice (citizensadvice.org.uk) or, in Northern Ireland, from Consumerline.
13. Governing law
These terms are governed by the law of the country in which you are habitually resident, and you can bring legal proceedings in the courts of that country. Nothing in these terms deprives you of the protection of the mandatory consumer law that applies where you live.
